Business Support Officer

Cyflog: GBP 28,064.77 - 35,034.02 per year

Business Support Officer

Salary scale at: £28,064.77 to £35,034.02 per annum (pay award pending)

Plus generous holidays and benefits package

Join Us at Adult Learning Wales - Where Learning Transforms Lives

At Adult Learning Wales, we believe that education is a powerful tool for personal and community transformation. As Wales' leading provider of adult community learning, we are committed to delivering high-quality, accessible learning opportunities that empower individuals to realise their potential and contribute positively to society. Our mission is to promote lifelong learning and widen access to learning and skills, fostering an inclusive and supportive environment where everyone can thrive.

We are proud of our values and ethos, which are rooted in equality, diversity, and respect. We value our staff as our greatest asset and are dedicated to creating a positive, collaborative, and dynamic workplace where every team member feels valued, supported, and motivated to achieve their best.

The Role: Business Support Officer

We are seeking a dedicated professional to join our team as Business Support Officer. In this key role, you will be responsible for providing high-level administrative support to the Head of Curriculum and Performance. You will work closely and collaboratively with the Head of Curriculum and Performance to manage administrative tasks, support project coordination and ensure that high standards of curriculum delivery and performance management are maintained across the Organisation.

Key responsibilities:

• Support the Head of Curriculum and Performance in the development and monitoring of curriculum and quality improvement plans.
• Meeting administration, preparation and production of minutes of these meetings
• Assist in the coordination and management of the annual self-assessment process
• Working collaboratively with key stakeholders in gathering data and information for preparing organisational reports

Experience in a similar role is welcome, however as an employer who is keen to support individual skills development, we equally welcome applications for individuals who possess the skills, abilities and enthusiasm and wish to grow and develop in the role.

We are committed to building a diverse and inclusive workplace where all voices are heard and valued. We welcome applicants of all backgrounds, experiences, and perspectives to apply.

About you:

We are looking for someone who is passionate and has a proven track record in a similar role. You should have excellent organisational skills, a keen eye for detail, and the ability to work effectively under pressure. Your communication skills be second to none, and you will be able to work collaboratively with a wide range of stakeholders.

You will share our commitment to the values of equality, diversity, and inclusion and be motivated by the opportunity to contribute to the success of an organisation that is dedicated to transforming lives.

If you enjoy a fast paced, varied and rewarding working environment and have the required skills, this is the perfect opportunity to join us.

Essential Requirements:

• Previous experience in a business support or administrative role
• Possess strong administrative skills and the ability to provide support for meetings which include arranging dates, room bookings and preparation of agendas, note taking and any other related tasks
• Experience of working with internal and external customers either face to face or by phone
• Strong team player with the ability to work collaboratively across various levels of the organisation.
• Excellent written and verbal communications skills

Desirable:

• Experience in the education or charity sector.
• Fluency in Welsh or a commitment to learn.
• Understanding of the strategic challenges faced by adult learning organisations.

Why Work with Us?

At Adult Learning Wales, we offer a supportive and inclusive work environment where your contributions are valued, and your professional growth is encouraged. We provide flexible working arrangements, opportunities for continuous professional development, and the chance to be part of a team that is making a real impact in communities across Wales.

Join us and help shape the future of adult education in Wales.

For an informal conversation or to learn more about the role please contact Mark Baines mark.baines@adultlearning.wales

Apply by 12:00pm Monday 25 th November using the application form please note CVs on their own are not accepted. More details about the role along with the job and person specification can be found in the application pack.

Recruitment and Selection Process

Interviews will take place online via Microsoft Teams, Thursday 12 th December if you are unable to attend this date, please ensure you identify this on your application and confirm your availability.

Adult Learning Wales acknowledges the importance of developing and growing its bilingual and diverse workforce. Applications for any post can be submitted in either Welsh or English. Applications submitted in either language will be treated equally.

Diverse perspectives and experiences are critical to our success, and we welcome applications from people from any background who have the experience and skills needed to perform this role.