• Lleoliad: Cardiff, Cardiff, CF11 8TT
  • Testun: Rheolwr Ymgysylltu â Rhanddeiliaid
  • Oriau: Amser llawn
  • Cytundeb: Parhaol
  • Math o gyflog: Blynyddol
  • Salary Range: £28,000 - £31,500
  • Iaith: Saesneg
  • Dyddiad Cau: 10 Mehefin , 2022 11:40 y.b

This job application date has now expired.

Performance Manager

Performance Manager

Itec Training Solutions Limited
Itec Skills and Employment was established 40 years ago to meet emerging skills gaps; today we have grown to become one of Wales's largest and highest performing training provider. Working pan Wales, we support over 1000 employers and 5,000+ learners every year through a range of training and employment services. Our success has been built around the recruitment of talented people working to a consistent set of core values.
Exciting Opportunity !!

Performance Manager – Apprenticeship department

Due to business growth, we are looking to recruit a Performance Manager to lead a team of Assessors to achieve contractual performance on our Apprenticeship contract. If you experience in Management, we would love to hear from you!

Salary: £28,000 - £31,500 dependent on skills, qualifications & experience
Base: Itec House, Cardiff
Contract type:- Full time, working Monday to Friday 9:00am to 4:30pm

What are the core responsibilities of this role?
• Managing a team of assessors to ensure that contractual compliance is achieved in both compliance and learner achievement.
• Driving performance and, in conjunction with the senior management team, continuously review and develop the delivery model and transform the operation, to ensure it meets the needs of all learners across all routes.
• Accountable for contractual compliance through quality measures and auditable processes.
• Responsible for effective team and caseload management providing updates and feedback on performance to the Contract Manager/Head of Apprenticeships.
• Accountable for conducting monthly 1-1’s with assessors to maximise performance, compliance, and training requirements, where under performance is identified an action plan needs to be completed to address area of concern.
• Responsible for handling and escalating, as required, learner/employer complaints in line with internal policy.
• Responsible for working in partnership with the Quality team to implement all quality improvements such as the Estyn framework and Welsh action plan.
• Accountable for continual evaluation, self-assessment, and quality improvement planning.
• Accountable for leading and implementing appropriate and effective changes.
• Responsible for management information analysis and reporting.
• Accountable for implementing improvements in delivery and practice in conjunction with the IQA.
• Responsible for working closely with the Health & Safety Manager ensuing all health and safety matters are reported and resolved in a timely fashion
• Accountable for the appropriate and effective application of all HR policies, procedures, and practices
• Line management responsibilities of direct reports

What skills and experience are we looking for from potential applicants?


• Previous management experience
• Experience of managing multi-disciplinary teams
• Meet tight deadlines and manage multiple priorities under pressure.
• Excellent communication and interpersonal skills
• Meet tight deadlines and manage multiple priorities under pressure
• Full driving licence with use of own vehicle
• Flexible in approach.
• Ability to work under pressure

• Work based learning experience
• Management / Team Leading qualification or equivalent
• Safeguarding experience
• Ability to speak Welsh
• Knowledge of public funded training schemes

This role is subject to a DBS check, the cost of the DBS check will be met by the company

The successful appointment will need to be self-registered with the Education Workforce Council as a
Work-Based Learning Practitioner

Why work for us?
Itec is one of the largest and most vocationally diverse work-based learning providers, every day we transform people’s lives, and we believe that all employees play a vital part in enabling us to achieve our vision. We are
• Leading provider of work-based learning programmes for 40 years.
• Employee-Owned organisation
• Investors in People Gold
• Disability Confident Leader
• Living Wage Employer

Our Benefits
• Contributory Pension Scheme
• 25 days annual leave plus bank holidays
• Annual bonus (subject to qualifying criteria)
• Life Assurance
• Personal development and career opportunities
• Employee Assistance Programme
• Eyesight care scheme
• Discounts on Gym Membership and fitness products discounts
• Travel expenses and business mileage
• Cycle to Work Scheme
• Social & Charity Events
• Refer a Friend Payment Scheme
• Mobile Phones & Laptops (based on job role)
• NUS discount card
• Free Onsite Parking

Itec operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.