Inclusion Service Business Support Officer

Cyflog: Grade 5. £27,694.00 - £31,022.00 pro rata, per annum

This is an exciting opportunity to develop your portfolio as a key member of the Education, Leisure and Lifelong Learning Directorate facilitating contact with schools, partner services and external agencies. The post holder will provide an efficient and responsive administrative, organisational and logistical service to the Head of Service for Early Years, Inclusion and Partnerships.

As a Business Support Officer, you will provide a full secretariat for the Head of Service, Co-ordinators and Managers across the Inclusion, Early Years and Partnership services and act as a liaison across services and schools. The post will also proactively provide a range of administrative support to the Inclusion Service Teams, including Educational Psychology, School Based Counselling, Wellbeing and Behaviour and Education for Children Looked After.

Your daily routine will involve:

• Dealing with sensitive and confidential information
• Communicating with professionals, schools, parents and members of the public.
• Working with Corporate Training and Inclusion Mangers to ensure all staff access mandatory training.
• Supporting in the organisation of training events including ALNCo forums, Emotional Literacy Support Assistants (ELSAs) and the Inclusion Service training menu.
• Designing, preparing and laying out complex documents, process and distribute mail.
• Providing administrative, organisational and secretarial support to meetings.
• Organising events and functions.
• Managing online and computerised records/information and filing systems. This will include the creation of new files as well as the transference of existing files and archiving.
• Dealing with general telephone enquiries and complaints from members of the public, elected Members and the Corporate Call Centre.
• Undertaking word processing and complex IT based tasks. Maintain and use databases. Operate relevant office equipment and be responsible for the maintenance thereof.
• Providing personal-administrative and organisational support to Coordinators and managers as deemed appropriate.
• Completing and submit forms, returns etc. including those to outside agencies for example the Welsh Government.

Do you have:

• Experience of working in an administrative setting
• Possess 5 GCSE's (Grade A to C) or equivalent to include English Language and Mathematics.
• 2 A Levels or equivalent.

We would welcome those with experience in the following roles:

• Responding to queries from members of the public and people in positions of authority.
• Managing digitalised systems and files including Microsoft Sharepoint.
• Working independently and managing a personal workload.
• Experience of procurement and ordering processes, invoicing and tracking payments.
• Organising large scale training events, including venue bookings, invoicing and online booking systems.

We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there's life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years' service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Zoe Ashton Thomas on

Email: z.ashton@npt.gov.uk

This post is subject to a standard DBS disclosure.

Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language skills are not required.

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.