Attendance Support Officer

Cyflog: £27,694- £31,022 (Grade 5) per annum Pro Rata. £22,633.50 - £25,490.93 (Grade 5) actual pay - based on 40 weeks.

We are currently seeking an individual to join our team as an Attendance Support Officer who is highly enthusiastic, motivated and keen to make a difference to the lives of children and young people, the post is funded until 31st March 2026. You will be part of a talented and committed team whose aim is to improve attendance at school, by removing barriers to engagement with learning, and for pupils to achieve their full potential and become confident, resilient and compassionate individuals. Working as part of a wider team you will provide support to the Education Welfare Officers, schools across Neath Port Talbot, pupils and parents/carers. This position is fundamental in ensuring that attendance at school remains high, by being proactive to early signs of disengagement. Training will be provided and you will have the opportunity to work with many different departments across the directorate as well as wider council services, schools and external agencies.

As an Attendance Support Officer, you will have strong communication and interpersonal skills. You will work to identify the cause of the absences and provide early intervention support; ensuring pupil voice is captured at all times.

The successful candidate will be responsible for:

• Effective tracking of young people moving out of county.
• Supporting schools and the Education Welfare Officers.
• Undertaking register consultations.
• Early identification of irregular attendance.
• One to one person centred approaches to help Identify barriers to engagement.
• Joint house visits where applicable.
• Attending meetings.
• Pupil Voice
• Provide advice and guidance where difficulties and/or barriers to engagement with learning has been established.
• Provide targeted attendance support, through our attendance 'task force' process.
• Make phone calls and send letters to parent/carers where applicable to offer support and guidance.
• Ensuring a high standard of excellent attendance for all pupils.

Do you have:

Experience of partnership working and be able to demonstrate positive support to children, young people and their families gaining improved outcomes.

Experience of working with schools and improving the outcomes of children is essential; along with a solid understand of the use of management information systems such as SIMS/EMS/Capita One.

Ideally you will have;

-Minimum education qualification 4 GCSE's at grade C or above, one of which must be either English or Welsh, plus Mathematics, or a qualification of a comparable level.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there's life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life.

• Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Hayley Thomas or Kay Lewis-Thomas Email: h.thomas@npt.gov.uk or K.lewis-thomas@npt.gov.uk

Closing date: 07/10/2025

This post is subject to an enhanced with both adult & child barred list DBS disclosure.

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language skills are not required.

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.