Business Support Officer

Cyflog: £27,694.00 to £31,022.00 per annum pro rata

Contract: Fixed Term $ú Grant Funded until 31/03/2026

Hours: 22.5 per week

Workstyle: Your workstyle in this role will require you to work from a fixed workplace.

About the role:

We are currently seeking a passionate and enthusiastic individual to join our team as a Business Support Officer. NPT Skills & Training Unit operate within Neath Port Talbot and across South Wales, delivering a variety of training programmes. NPT Skills & Training are constantly developing their training provision and contracts.

The post holder will be funded for 1 year from commencement of post, to support a new project/initiative within the Skills & Training unit, to develop its business services. Therefore, the post holder will pay a crucial role in developing the project/initiative and supporting it to succeed.

As a Business Support Officer for the project/initiative, you will be required to independently manage day to day tasks related to the project/initiative such as management information systems and financial Support Systems through effective administration. The post will also require the post holder to support tutors with associated awarding body requirements for registering and certificating candidates and the invigilation of exams.

Your daily routine will require you to:

• Manage all communication functions, such as calls, e-mail inboxes, web site enquiries, social media, dealing with internal queries and updating for external marketing and promotion.
• Completing all course related booking information systems, registrations and certification requirements.
• Managing finance related to the project/initiative such as course invoices/payments, procurement etc.
• Provide admin support for the tutor $ú completion od ID checks, exam booking in process, exam invigilation, distributing results.
• Manage all documentation associated to your role, ensuring that targets and deadlines are met timely.

About you:

You will need to have excellent skills at managing a wide variety of communication platforms, in particular having excellent customer facing/verbal/written communication skills.

Do you have:

• Previous experience in a training/college/school setting and managing administration around exams and qualifications.
• Experience at managing financial transactions and systems.
• 4 GCSE&©s (or equivalent/higher) including Maths and English grade C and above/Level 2.
• Ann appropriate professional qualification such as an NVQ Level 3 in Business Administration, or able to demonstrate competence through experience.

We would welcome those with experience in the following roles:

• Administration Officer
• Examination Officer
• Finance Officer

About us:

We believe in rewarding and recognising our colleagues&© efforts and achievements. We also believe that there&©s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you&©ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years&© service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Michelle Akerman on

Phone: 01639 686306 or

Email: m.akerman@npt.gov.uk

DBS requirements:

• This post is subject to a basic DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are not required.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot. We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.